Can I Switch Membership Types?

When switching from a monthly to an annual membership (or vice versa), it’s important to first cancel your existing monthly subscription before signing up for the annual plan. Our system doesn’t automatically cancel one membership when another is started, so if both are active, you may end up paying for two memberships. Always ensure that […]

I used a charity promo code and did not receive a discount.

Each quarter Inner Dimension supports a charity. During our promotional period, if you make a purchase with Inner Dimension or Inner Dimension Academy, 50% of your purchase will go directly to supporting that charity. No discount is applied to your account by using this code.

I cancelled my account but it says it’s active.

Once you cancel your account through your Profile > Subscriptions on the website (not the app), you’ll retain access to your subscription until the end of your billing cycle. It will display as “Active” but also indicate “Stopped” under the Subscriptions tab. Note that you won’t see the Subscription/Stopped line in the app; please check […]

What payment methods do you take?

You can pay with the following: Visa Mastercard Discover Amex Paypal Apple Pay (on supported devices) Google Pay (on supported devices) ACH Direct Debit We do not currently accept: credit or debit cards without a CVC security code cash or check Amazon Pay

When will I be billed?

Your credit card will not be charged during your free 10-day trial. After your trial ends, your credit card will be charged on a monthly or yearly basis, depending on which subscription you purchased, unless you cancel before the trial ends. You may cancel your subscription at any time by going to the Subscriptions tab […]

Do you have any coupons/promotions?

We occasionally offer coupons and promotions. To stay updated on these offers, ensure you’re signed up for the Inner Dimension email newsletter list, follow us on social media, and join our Community app. This is where you’ll receive the earliest notifications about any specials.